🎧Support Center

How can we help you?

We're here to help you practice, prepare, and ace every job interview with confidence.

Need direct help?

Our team typically responds within 24 hours.

team@mockinterviewai.com

Frequently Asked Questions

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What is MockXP?

MockXP is an AI-powered interview preparation app that helps you practice for job interviews tailored to your role, company, and location. Upload your resume and job description to receive personalised mock interviews with live feedback and performance insights.

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Do I need to create an account or sign up?

No! MockXP is fully private and does not require you to sign up or share personal information beyond what's necessary to create a mock interview. You can start practising immediately.

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What types of interviews can I practice?

You can practice screening calls, technical interviews, behavioural rounds, and salary negotiation discussions — for any industry or role.

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Can I adjust the difficulty level?

Yes! You can customise the interview difficulty to match your experience and comfort level, helping you train in realistic scenarios.

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Is my data safe?

Absolutely. We do not collect extra personal data beyond what's required for generating the mock interview. Your resume and job description are used only for the session and not stored permanently.

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What feedback will I receive?

After each mock interview you'll get detailed feedback on key strengths, areas for improvement, and actionable recommendations. You'll also see live interviewer sentiment and notes during the interview.

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Can I use MockXP for any industry?

Yes! Whether you're applying for tech roles, marketing, consulting, finance, healthcare, or any other field, MockXP adapts to your job description to provide relevant questions.

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How do I manage my subscription?

Subscriptions are managed through the App Store. You can cancel or modify your subscription from your account settings in the App Store. All changes take effect at the end of your current billing period.

Still need help?

Can't find the answer you're looking for? Reach out and we'll get back to you within 24 hours.