Support Center

Welcome to the MockXP Support Center

We're here to help you practice, prepare, and ace every job interview with confidence. Find answers to your questions below, or reach out to our team for personalized support.

Need Help?

Our team is ready to assist you!

team@mockinterviewai.com

Frequently Asked Questions

Everything you need to know about MockXP

What is MockXP?

MockXP is an AI-powered interview preparation app that helps you practice for job interviews tailored to your role, company, and location. Upload your resume and job description, and receive personalised mock interviews along with live feedback and performance insights.

Do I need to create an account or sign up?

No! MockXP is fully private and does not require you to sign up or share personal information beyond what's necessary to create a mock interview. You can start practicing immediately.

What types of interviews can I practice?

You can practice for any round of an interview, including:

  • Screening calls
  • Technical interviews
  • Behavioural rounds
  • Salary negotiation discussions

Can I adjust the difficulty level?

Yes! You can customise the interview difficulty to match your experience and comfort level, helping you train in realistic scenarios.

Is my data safe?

Absolutely. We do not collect extra personal data beyond what's required for generating the mock interview. Your resume and job description are used only for the session and not stored permanently.

What feedback will I receive?

After each mock interview, you'll get detailed feedback on:

  • Key strengths
  • Areas for improvement
  • Recommendations to enhance performance

You'll also get access to live interviewer sentiment and notes during the interview, a unique feature to help you understand how you're perceived.

Can I use MockXP for interviews in any industry?

Yes! Whether you're applying for tech roles, marketing positions, consulting, finance, healthcare, or any other field, MockXP adapts to your job description to provide relevant questions and guidance.

How do I manage my subscription?

Subscriptions are managed through the App Store or Google Play. You can cancel or modify your subscription from your account settings in the respective app store. All changes take effect at the end of your current billing period.

Still Need More Help?

Our team is committed to helping you succeed in your interview journey!

Contact Support
We typically respond within 24 hours